Send A Digital Case
Send A Digital Case
Kingsport Dental Laboratory accepts digital impressions from most major intraoral scanners including iTero, Medit, Carestream Dental, 3Shape TRIOS, 3MTrue Definition Scanner, and more.
Choose your scanner from the list below and follow the instructions to send us your case.
AlliedStar
Go to allied-star.com in a web browser
Connect with Custom Smiles by searching with our email: digital@customsmilesinc.com
After connecting to us as a Lab, select Custom Smiles Dental Lab when sending files
Customer Support: 281-789-7270
Carestream Dental
Option 1
- Email us digital@customsmilesinc.com
Option 2
- Email us at digital@customsmilesinc.com
- Visit Carestream Connect on your scanner
- Search for Custom Smiles Dental Lab
- Add Custom Smiles Dental Lab
- Select Custom Smiles Dental Lab when submitting scans raw .STL files
Customer Support: 1-800-933-8031
Dexis
- Use the quick connect feature to connect with Custom Smiles Dental Lab using our email address: digital@customsmilesinc.com
Customer Support: 1-888-883-3947
iTero™ (Align Technology)
- Call 1-800-577-8767, select option 2
- Request Custom Smiles Dental Lab is added to your scanner using our lab id #16131
- QC Orthodontics accounts please add to your scanner using lab id #18676
- After Custom Smiles Dental Lab has been added, restart your scanner
- After connecting to us as a lab, select Custom Smiles Dental Lab on your scanner when sending files
Customer Support: 408-470-1000
Medit
- Log into www.meditlink.com with the administrator account
- Go to “Partners on the left pane”
- Search for “Custom Smiles Dental Lab”, or by using our email address: digital@customsmilesinc.com, and click the “Request Partnership” button
- You’ll see that the lab has been added to the “My Partner List” with the status reflected as “Partnership Pending”
Customer Support: 1-800-239-9934
3M™ True Definition Scanner
- Call 1-800-634-2249 select option 3.
- Select option 1 and request support Custom Smiles Dental Lab be added to your scanner.
- 3M™ will then confirm with Custom Smiles Dental Lab and add connection remotely.
Customer Support: 908-867-0144
3Shape TRIOS®
- Go to us.3shapecommunicate.com in a web browser
- Connect with Custom Smiles Dental Lab as Lab by searching digital@customsmilesinc.com
- After connecting to us as a Lab, select Custom Smiles Dental Lab when sending files
Customer Support: 908-867-0144
Sirona Connect
- Go to us.3shapecommunicate.com in a web browser
- Connect with Custom Smiles Dental Lab by searching with our zipcode: 27501
- After connecting to us as a Lab, select Custom Smiles Dental Lab when sending files
Customer Support: 800-659-5977
How To Send Us A Digital Case
- Sent it directly from scanner.
- Email STL file as attachment to: digital@customsmilesinc.com
- If the STL file is too large to attach to an email, contact: Joshua Creech at: Jcreech@customsmilesinc.com | 919-880-1770
Important Details
- No matter how a practice sends their intraoral scan, they must include all RX details.
- Missing RX information will delay appliance production.
- By default, all digital scans submitted will be printed.
Need Additional Help?
- If you are having a scanner problem, please contact the scanner distributor direct for customer support.
- For additional questions, contact: Joshua Creech at:
Jcreech@customsmilesinc.com | 919-880-1770
